Return
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Title
How to upgrade the Secure Storage Server -
Description
What is the process to upgrade the Secure Storage Server after upgrading to a new version of RMAD? -
Cause
With a hardened Secure Storage server, RMAD does not automatically upgrade the agent -
Resolution
- In the Recovery Manager for Active Directory console, click the Secure Storage node.
- In the Secure Storage Servers pane, select the Secure Storage server. The current version of the agent installed will be displayed.
- If the agent installed does not match the version of your RMAD installation, right-click the Secure Storage server that you want to manually export the setup package.
- Click Export setup.
- Copy the package, SecureStorageAgent.zip, to the existing Secure Storage server. This requires console (physical) access to the Secure Storage server.
- Extract the package on the Secure Storage server and double-click the SecureStorageAgent.msi file to upgrade the agent.
- A warning will be displayed. IMPORTANT PLEASE READ: This server is about to be hardened and all network connections to this server will be lost including Remote Desktop. Ensure you have physical access to this server and have an available method to access such as console access or serial access. Select YES to acknowledge you understand and are prepared for the Secure Storage server to be installed and hardened. Recovery Manager for Active Directory cannot undo this operation without physical access to the server.
NOTE:For quiet installation both the /qn switch and FORCE=true can be specified when launching the msi file from the command line.- The Storage Agent is installed and the server is hardened automatically. For more information on hardening, see Hardening a Secure Storage server in the User Guide
- On the Secure Storage server, open a command prompt.
- To retrieve the id for the current Quest Secure Storage agent, type and run: wmic product where "Name like 'Quest Secure Storage Agent'" get Name, Version, IdentifyingNumber
- Using the returned id, type and execute the following: msiexec /x {Identifying Number} AUTO_UNHARDENING=FALSE