There is a new support page built into Nova to help with troubleshooting why Azure Tenant information is not being populated in TMS (it’s needed for Delegation & Policy Control) despite the user having already logged in.
If you’re affected by this problem you should complete the following steps, and provide the information to the customer experience team:
This page will only appear if we could get the data from the login token and Microsoft Graph. If not, then there is something more fundamentally wrong than syncing with TMS – we can’t get the data from Microsoft Graph, or the user didn’t use AAD login (notice IdentityProvider shows AzureAd for the login above, which shows it’s an AAD login – anything else, it is not).
Two important things on this page: