EV Collector not working
If Archive Shuttle is unable to collect data from Enterprise Vault, the following steps and information will help Support investigate the issue:
General Information
– EV version
– Location of the EV Collector Module (is it on an EV Server?)
– Archive Shuttle Core version
– Archive Shuttle modules version
– Mailbox Archive Item collection or Journal Archive Item collection
– Verifying the type of EV Collector Module
Steps to follow
Is it all items for all mappings? Yes/No. If Yes, go to step 1, if no, go to step 2.
Step 1
Check modules are associated with the links
– Some links may not have had any modules configured for them
– Collect a screenshot
Check the modules are enabled
– This is on the ‘Modules’ page
– Collect a screenshot
Check the modules are scheduled appropriately
– This is on the ‘Modules’ page
– Collect a screenshot
Check the Link database is created for the Source Link
– Source Link should have a Link database created
– Collect a screenshot
Check the EV vaults stores are collected
– All vault stores should be showed on EV Environments screen
– Collect a screenshot
Step 2
Is it some items for all mappings? Yes/No. If Yes continue with this step, if No go to Step 3.
Check if all Mappings are showing on Stage 1 and Existing Mapping screens
– Include the source and target link name column
– Collect a screenshot
Try re-collecting the items
– Trigger the item collection from Existing mapping screen
– Check the log files for the collection
– Are there any errors? Yes/No
Check the license has not expired
– Take a screenshot of the license page. Note: The license is month/day/year format
Step 3
Did Collection start, and then just stop? Yes/No. If Yes continue with this step.
Check that the module doesn’t have a scheduled defined
– This is on the ‘Modules’ page
– Collect a screenshot
Step 4
– Ensure that the module is configured for TRACE level logging
– This is done on the Modules page
– Reprocess the item(s), or click on ‘Failed Exports’, or click on ‘Hanging Exports’
– Wait 1-5 minutes
– Generate a ‘Support Bundle‘ for review by Support (Ensure each Collector Module is selected in the Bundle)
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