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Title
Historical data not displaying -
Description
When trying to view historical data, I get the message "No data is available for the specified Time Range" when I click in the Average Active Sessions window.
Also, all of the selections under the Instance View on the right have no data when I try to expand them.
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Resolution
To resolve the issue, try upgrading the middleware and collector agents to the latest version.
- Download the platform specific agent installer from www.quest.com
- First run the latest agent installer on the middleware host and select Upgrade -> Multi-tier -> middleware component
- Next run the latest agent installer on the collector host and select Upgrade -> Multi-tier -> collector component
- Upgrade the PASS GUI to the latest version, then connect with agents to verify issue is resolved.
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If this does not resolve the problem, create a new support bundle generated from the latest version and contact Support.