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Title
Error during installation Message(SCException): "Failed to get hostname ..." -
Description
Installing 'D_PASS_Agent_70203_Windows_x64' on Windows Server 2008 R2 64-bit, the install failed with the following error 'An internal issue has occurred'. Reviewing the tail end of the installer.log file located in the PA_Logs folder, we see this error...
Wed Jan 26 00:13:17 2011: INFORM: GeneralFunctions.java:700:getLocalHostName(): Detecting local host name...
Wed Jan 26 00:13:18 2011: INFORM: GeneralFunctions.java:715:getLocalHostName(): Failed to detect local host name
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Wed Jan 26 00:13:18 2011: EXCEPTION
Message(SCException): "Failed to get hostname; ("Host is null")"
Message(User): "An internal issue has occurred.
Please retry the last operation to continue the installation process.
If this attempt also fails, please contact Quest Support."
Stack Trace:
utils.exceptions.SCException: Failed to get hostname; ("Host is null")
at utils.general.GeneralFunctions.getLocalHostName(GeneralFunctions.java:717)
at flow.general.GeneralIntroductionFlowCode.validateComponents(GeneralIntroductionFlowCode.java:42)
at gui.custom_codes.general.GeneralPanelCode$ThreadToContinue.run(GeneralPanelCode.java:205)
Caused by: java.net.UnknownHostException: EDM-VQUEST-DEV: EDM-VQUEST-DEV
at java.net.InetAddress.getLocalHost(Unknown Source)
at utils.general.GeneralFunctions.getLocalHostName(GeneralFunctions.java:709) -
Cause
Product defect
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Resolution
Please download the new D_PASS_Agent_70206_Windows_x64.exe from the support website and use this to do the installation/upgrade of PA.
Using the D_PASS_Agent_70206_Windows_x64.exe wil resolve the issues seen here. If the issue is still not resolved, then create a new service request and send a winzip copy of the LSI_logs directory and a screen shot of the issue.