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Title
DirSync - Read: Unable to access SAM user 'xxxxxxxxxxxxxx': NetUserGetInfo(3) error 0x00000005 (5) (Access is denied.) -
Description
Unable to Read the user, getting the following error:
Read: Unable to access SAM user 'xxxxxxxxxxxxxx': NetUserGetInfo(3) error 0x00000005 (5) (Access is denied.)
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Cause
This error can indicate that the system encountered a permissions issue when trying to retrieve information about a user account from the Security Account Manager (SAM) database. The Security Account Manager (SAM) is a database in Windows operating systems that stores user account information, such as usernames, passwords (hashed and encrypted), and security descriptors, which include user rights and permissions. Note that SAM primarily manages local user accounts, not AD accounts.
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Resolution
To revolve this issue, try the following steps:
- In ODM, browse to the environment
- Enable 'Reconcile on next Read'
- Create a separate Read workflow to read only the affected environment (This workflow can be temporary and archived after the user/s are successfully read in).
If the error persists, please reach out to Quest Support for further assistance.