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Accounts are matched, because there is a Target UPN shown for accounts, but the account's state did not update to Matched, instead GUI shows they are in Matching state.
Cause
Accounts are matched, Target UPN shown but the state did not update.
Resolution
You can clear the matching (and then map the accounts again). Steps below:
1. From the ODM Accounts module, select the affected accounts 2. Click Match, Match Selected then Clear existing matches 3. After step 2, you can map them again
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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Product(s):
On Demand Migration
Current
Topic(s):
Technical Solutions
Article History:
Created on: 9/1/2023 Last Update on: 12/24/2025
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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