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Running Chats Discovery does not populate the table of users
Description
After performing Chats Discovery, task is finished successfully with: Discover completed. Discovered 0 users with chat(s) in total Users do have personal chats. Why is ODM unable to discover the Chats, did we miss a prerequisite?
Cause
User Accounts are not matched, and must be matched/migrated before running a Chat Discovery.
Resolution
ODM is only able to perform Chats discovery for matched users. Switch to the ODM Accounts view and perform a Migration or matching for user accounts Switch to Teams Chats and run a Discovery.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
On Demand Migration
Current
Topic(s):
Best Practices
Article History:
Created on: 11/29/2022 Last Update on: 1/20/2025
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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