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Title
Running Chats Discovery does not populate the table of users -
Description
After performing Chats Discovery, task is finished successfully with:
Discover completed. Discovered 0 users with chat(s) in total
Users do have personal chats. Why is ODM unable to discover the Chats, did we miss a prerequisite? -
Cause
User Accounts are not matched, and must be matched/migrated before running a Chat Discovery. -
Resolution
ODM is only able to perform Chats discovery for matched users.
Switch to the ODM Accounts view and perform a Migration or matching for user accounts
Switch to Teams Chats and run a Discovery.