On Demand Migration License FAQs (4258900)

• There is a limit of 5 accounts that can be migrated and 10 successful retries per account.  Migration includes accounts, mailboxes and OneDrives for these accounts.
• The amount of items migrated per mailbox is limited to 5GB content per mailbox
• OneDrive migrations has a limit of 256 files or 256MB whichever limit is reached first
• SharePoint migration has limit of 5 SP sites up to 5GB content per SharePoint site and it should not discover sites with more than 5GB
• Teams / M365 Groups migration has limit of 5 Teams or Groups with up to 5GB content per Teams or group
• 1x1 chat migration has limit of 5 Accounts where the most recent 2 conversations and messages up to 30 days per conversation are migrated

The following table shows the trial license limits(updated from ODM Document (2025 March 28):

More information can be refers to Product Licensing document here

ODM Production Licenses FAQs:

• The licenses for this product are tied to the email address of the purchaser.  If it shows that there are no subscriptions, the following solution covers adding the account that purchased the licenses. No active subscriptions in the On Demand Portal
• If additional licenses are purchased and do not show up in ODM once the transaction is completed, click here for more detail.
• A production license is reserved when a user is matched or mapped from a file on the Accounts tab. It's not possible to reserve more licenses than are available.
• Once user's data is migrated (Account, Mailbox, OneDrive), the reserved license will be consumed.
• Reserved licenses can be freed by unmatching. Consumed licenses cannot be freed.
• The license used is based on the matching criteria from the accounts tab.  If a user consumes a license migrating primary mailbox data it will not consume another for a re-migration or migrating an archive or OneDrive.
• License subscriptions are at the Organization level. Multiple projects do not require their own license subscription.
• "Mail-Enabled" and  "Non-Mail-Enabled" objects will consume a license, as these objects are assumed to be migrated by ODM for other workloads, Teams, SharePoint, OneDrive, etc.
• Guest accounts do not consume a license.

ODM AD Production Licenses:

• There are no trial licenses options for the Active Directory modules.  Reach out to your Quest Account Manager if seed licenses are required for POC testing.
• ODM AD Directory Sync requires a license for every object that is migrated, including shared mailboxes even though the ODM T2T portal doesn't use a license for migrating content in a Shared Mailboxes.