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Teams Migration - Request failed with BadRequest status code (Bad Request). {"errorCode":201,"message":"Client not allowed to send RichText/Media_CallRecording message"} (4239751)

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• Title

  Teams Migration - Request failed with BadRequest status code (Bad Request). {"errorCode":201,"message":"Client not allowed to send RichText/Media_CallRecording message"}

• Description

  Teams migration - Request failed with BadRequest status code (Bad Request). {"errorCode":201,"message":"Client not allowed to send RichText/Media_CallRecording message"}

• Cause

  The root cause is a change in API from Microsoft which is now blocking the extension format for Call recordings. This in turn has caused a defect in the Quest On Demand Migration (ODM) that we are tracking as defect 261772.     

• Resolution

  A fix (385790) was deployed on September 22nd 2022. Please contact Support if you are experiencing this issue.

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Article History:

Created on: 6/10/2021
Last Update on: 2/11/2024

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