Return
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Title
Report usage data is missing or incorrect due to new default setting to anonymize user data -
Description
Usage data is missing or incorrect in the License Management reports unless you clear the Microsoft default setting that anonymizes user-level data. -
Cause
Microsoft recently changed user privacy settings to anonymize user-level data such as user name, group name, and site name by default. As a result, License Management reports will show incorrect usage data including license activity and user activity. -
Resolution
To resolve this issue, please do the following:
- Go to the Microsoft 365 admin center
- Go to Settings | Org settings | Reports
- Clear the "Display concealed user, group, and site names in all reports" option.
For more details, please see this Microsoft article:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/reports-show-anonymous-user-nameNOTE: When you change the setting to turn off user-level data anonymization, the change is not in effect until On Demand synchronization with the tenant has occurred. Synchronization can take up to six hours.