A customer may receive an error when attempting to access TMS for the first time.
When signing up for TMS for the first time, users should receive two emails:
- One email inviting them to join the Quest platform and set up their account
- One email inviting them to associate with an organization (from which the invite was sent)
These invitations expire after 24 hours. If not accepted within this time period, the invitations must be cancelled and sent again. This action can be done by any user with the System Administrator role in the organization the user is to be invited to.
Additionally, if a user attempts to click the link from the email inviting them to associate with an organization BEFORE clicking the link from the first email asking them to setup their account, the user will receive an error.
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