Return
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Title
Failed To Fetch Default Library Information - Authentication failed -
Description
When adding QoreStor as storage device to the NetVault Server, the following error entry is added to the logs:
RDA [10.10.10.10]: Failed To Fetch Default Library Information - 'Authentication failed'
When checked for additional information, the following code was provided:
RDA Library error code: 47
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Cause
Invalid credentials were provided or the specified account lack the role required to be added to NetVault as an RDA device.
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Resolution
If the credentials are correct, please update the password on QoreStor or add the RDA role to the account:
- Log into QoreStor.
- On the left navigation bar, select Containers.
- On the upper right corner of the Container you are trying to add to NetVault, click on …
- A dialogue box will be displayed; select User Access Control.
- Verify the users that are allowed to manage the container.
- On the left navigation bar, now select Users.
- From the table, ensure that the user has the RDA roles. This is the protocol used by NetVault to communicate with QoreStor. If the role is missing, click … on the Actions column and edit the user. Add the RDA Role.
- To update the user password, click … on the Actions column and select Change Password.
NOTE: The credentials might be the right ones, but due to localization, some special characters might not be correctly recognized. If using a complex password that include special character, try with a different symbol if necessary.