Unable to mount VM for file level backup, the message 'a stale mount found' appears
or the following errors seen in the log if an already defined job is run:
Job Message 2012/04/30 23:05:03 100 Data Plugin FRHQSV041 Error mounting disk volumes of VM 'FRHQSV077': Failed to get response for the request in time
Error 2012/04/30 23:05:03 100 Data Plugin FRHQSV041 Failed to mount disk volumes of the target VM
Error 2012/04/30 23:05:04 100 Data Plugin FRHQSV041 Error unmounting disk volumes of VM 'FRHQSV077': A stale mount found
-The following is seen in the trace for vmwmountd:
1 VMMOUNTD:3688 146 0 120351 Already have or created VM mount folder 'C:\Program Files\BakBone Software\NetVault Backup\tmp\FRHQSV076'
4 FILE :3688 2 0 120352 FileDelete("TEST.log")
0 FILE :3688 526 0 120352 FileDelete failed to delete file 'TEST.log'
0 VDDK :3688 19 0 120352 VDDK: VixDiskLib: Unable to load configuration options from C:/Program Files/BakBone Software/NetVault Backup/tmp/config.vddk.
1 VMMOUNTD:3688 47 0 120352 Mounting
0 VMMOUNTC:3688 92 0 120352 A stale mount found!!!
0 VMMOUNTD:3688 48 0 120352 Failed to mount. Unmount done = FALSE
The problem can be seen in the trace in that the customer was using the Netvault tmp space as the VM working directory for the VMware plugin which causing access conflicts
Advised customer to create a new working dir for the VMware plugin outside of the Netvault tree on a partition with plenty of free space.
