New spectra logic t50e library (4047085)

Job is failing as follows:

Background 2012/01/23 10:41:34 0 Media tocrip (tocrip: Device jeeves:mc0 (SPECTRA PYTHON)) Move media 'LTO5-FULL 001' <LTO5-FULL> from 'DRIVE 1:jeeves' to 'SLOT 2'

Error 2012/01/23 10:41:36 0 Media tocrip (tocrip: Device jeeves:mc0 (SPECTRA PYTHON)) Move media 'LTO5-FULL 001' <LTO5-FULL> from 'DRIVE 1:jeeves' to 'SLOT 2' failed

CHGSCSI 24 0 104135 CMD STATUS 'CHECK CONDITION' [2]

CHGSCSI 25 0 104135 CMD SENSE KEY 'ILLEGAL REQUEST' [5] - ASC 3b ASCQ 0e

CHGSCSI 74 0 104135 CMD SENSE INFO 'MEDIUM SOURCE ELEMENT EMPTY'

CHGSCSI 204 0 104135 tDevRet = DEV_INVALID_REQUEST

Error 2012/01/23 10:41:36 0 Media tocrip 'tocrip: Device jeeves:mc0 (SPECTRA PYTHON): DRIVE 1:jeeves' has gone down

customer has already verified the drive serial numbers in the library interface match the order the drives were added into Netvault with.