New spectra logic t50e library (4047085)

Job is failing as follows:

Background 2012/01/23 10:41:34 0 Media tocrip (tocrip: Device jeeves:mc0 (SPECTRA PYTHON)) Move media 'LTO5-FULL 001' <LTO5-FULL> from 'DRIVE 1:jeeves' to 'SLOT 2'

Error 2012/01/23 10:41:36 0 Media tocrip (tocrip: Device jeeves:mc0 (SPECTRA PYTHON)) Move media 'LTO5-FULL 001' <LTO5-FULL> from 'DRIVE 1:jeeves' to 'SLOT 2' failed

CHGSCSI 24 0 104135 CMD STATUS 'CHECK CONDITION' [2]

CHGSCSI 25 0 104135 CMD SENSE KEY 'ILLEGAL REQUEST' [5] - ASC 3b ASCQ 0e

CHGSCSI 74 0 104135 CMD SENSE INFO 'MEDIUM SOURCE ELEMENT EMPTY'

CHGSCSI 204 0 104135 tDevRet = DEV_INVALID_REQUEST

Error 2012/01/23 10:41:36 0 Media tocrip 'tocrip: Device jeeves:mc0 (SPECTRA PYTHON): DRIVE 1:jeeves' has gone down

customer has already verified the drive serial numbers in the library interface match the order the drives were added into Netvault with.

this is due to an error with the template for this device, currently being looked into by Engineering.

The problem will probably occur with all drives in the library. Verify device has been completely disconnected and reattached, verifying the details in the OS Device Mgr and readding in NV.

This is device template problem whichc is currently being worked on by Engineering. It should however be possible to workaround this issue by making the following lib configuration change in Netvault:

-Right click on the library and select 'configure'. Go to the tab 'Entry/Exit ports' and check the box for the option "ignore entry/exit port(s) being accessed".

It may now be possible to load/unload media as expected.