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Title
Sybase plugin backup fails with library messages -
Description
Either of the following:
• Warning Data Plug-in AS3SMP Did not receive message back from libsybhook before grace time expired
• Error Data Plug-in AS3SMP Sybase Message: ‘Error encountered by Backup Server. Please refer to Backup Server messages for details.’
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Cause
The first time that the plug-in is used, NetVault Backup automatically generates a necessary symbolic link between the instance of SAP ASE and the NetVault Backup Server, that is, “$SYBASE/ASE- /lib/libsybhook.” to “$NV_HOME/lib//libsybhook..”
If one of these errors is displayed, it indicates that this symbolic link has been modified or removed. This link should be left alone and not modified.
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Resolution
They can be reestablished by issuing the following command from a terminal session prompt on the SAP ASE Server:
ln -s /<netvault_home>/lib/libsybhook. $SYBASE_HOME/ASE- /lib/libsybhook.
Ensure that the proper version is used to call out the installation directory for SAP ASE, for example, “15_0” for 15.0 or 15.5. Also ensure that the proper file extension is used for your OS, for example, “.so” or “.sl.”