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Title
Internal: "Internal Error" upon mounting a VM after upgrading 2.0xx -
Description
Date: 1602/2011
NV Version: 8.5.x
OS Version: Windows
Application version: N/A
Plugin version: Vmware Plugin
Symptom:
When creating a vmware file level backup, a popup message "Internal error" is displayed upon mounting the VM.
In the vmware vmwxxx.log trace the following is shown:
1 VMWVIM :3116 198 0 165429 Attempting to remove VM snapshot
4 VMWVIM :3116 199 0 165429 Request to start task to remove VM snapshot successful
4 VMWVIM :3116 201 0 165432 Successfully removed snapshot with MORef 'snapshot-13233' for VM
3 PLGLIB :3116 380 0 165432 Send error reply: 'Internal error'
0 VMWBROWS:3116 90 0 165432 Failed mount: 'Internal error
In the the vmware vmwmountd-xxx.log trace we can see the following messages:
4 VDDK :4052 74 0 165429 VixMntapi_MountVolume
3 DYNLIB :4052 12 0 165415 018420B0 = GetDynamicLibFunctionAddress.
4 VDDK :4052 134 0 165429 VixMntapi_MountVolume: 24307
0 VDDK :4052 75 0 165429 Failed to mount volume
0 VDDK :4052 138 0 165429 VDDK error encountered: code 24307 -
Resolution
The internal error message could mean many things so one must closely at all aspects of the faults.
1 - Login to the machine where the vm plugin is installed
2- Open a command line
3- sc delete vstor2-mntapi10-shared
4- Delete the vmware plugin using Netvault Client Management or the Netvault Configurator. Delete all the vmware config files from netvault\config directory.
5-Reboot the machine where the plugin is installed.
6-Re-install et reconfigure the VMware plugin
7-Try creating a file level backup - attempt mounting a VM. That should work now. -
Additional Information
BakBone SFDC Solution Number: 00006104