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Title
How to generate traces on NetVault -
Description
When generating trace for a support case DO NOT MONITOR JOBS unless asked to do so, monitoring slows the process and adds a large volume of trace that is not required for diagnostics. Also make sure that the Trace has been disabled after the fault has occurred, otherwise your disk space will rapidly fill up. -
Resolution
For more information on this topic, please see the Module 4-Advanced Administration Part Two-Web-based Training
Procedure:
1.) Go to Manage Clients.
2.) From the Trace status column check the NetVault server.
3.) Confirm it's set to immediately and hit apply button.
If you need to enable traces for clients as well you do the same process as mentioned with the involved clients.
4.) After recreating the problem you need to disable traces by unchecking the boxes. This step is important as letting traces ON will fill your server hard drive.
5). To download traces you need to select each client/server and click Manage button.
6). Click Diagnostic Trace Settings button, look at the dates and download the one you need.
If there is a problem downloading traces from the WebUI you can look for the folder on the server/client.
By default the location of NetVault's trace directory is:
Windows 32-bit - C:\Program Files (x86)\Quest\NetVault\trace
Windows 64-bit - C:\Program Files\Quest\NetVault\trace
Unix/Linux/Mac OS X - /usr/netvault/trace
7.) A binary log must be generated and included so the data can be compared.Please see the following Knowledge base article for more information on generating a binary log click the below link: