Return
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Title
Creating restore does not show all available savesets. -
Description
When attempting to restore a saveset, not all available savesets are visible from the restore screen. -
Cause
This can occur when the webservice timeout has been reached. -
Resolution
1) Confirm that the savesets exist by running the following CMD from Quest\NetVault Backup\util: nvrestore -list > c:\allsavesets.txtThis will list all available savesets and dump them to a text file.2) If the missing savesets are available through CLI, increase the following timeouts:----> increase the Web Service timeout:Change Settings | Server Settings | Web Service | Physical Client Long Timeout = 300 | change this value to 600.----> If 10 mins are not enough increase to 30mins as follows:On NetVault Server edit: netvault/config/webservice.cfg and change the range under this stanza (note you can even try 3600).---------------------[WebService:PhysicalClientLongTimeout]Type = RangeLabel = Physical Client Long TimeoutLabel Id = 11217Range = 120,1800Value = 1800--------------------Save the file and restart NetVault.