Looking at binary log we see “Failed to create backup index” as seen below, but looking at the trace from the plugin the client is using we see “Failed to init crypt handle: 'Crypto module 'No module selected' not found.'”.
From binary log:
Information 2015/09/26 09:00:00 324 Schedule NETVAULT Starting phase 1 on UK-IMS01
Background 2015/09/26 09:00:00 324 Data Plugin UK-IMS01 Plugin Version 6.0.9 (Build Jul 9 2013 14:39:51)
Error 2015/09/26 09:00:01 324 Data Plugin UK-IMS01 Failed to create backup index
Error 2015/09/26 09:00:01 324 Jobs NETVAULT Fatal error: Backup failed
0 FILESYS ??? 5472 31 2 151051526122 Failed to open C:/Program Files (x86)/Quest Software/NetVault Backup/config/jobmgr.cfg error The system cannot find the file specified.
0 PLGLIB ??? 5472 1005 0 151051728919 Failed to init crypt handle: 'Crypto module 'No module selected' not found.'
0 VMWBCKUP ??? 5472 530 0 151051728919 Failed to create backup index
0 VMWUTIL ??? 5472 8 0 151051931716 Unexpected call to logout - not logged in at present!
Checked the advanced option of the backup and encryption was selected.
Checked client where backups was trying to run and encryption plugin was not installed
NetVault has encryption selected but the plugin is not available on the client to encrypt the backup.
If encryption not required deselect encryption in the advanced options of the backup.
If encryption is required install and configure the encryption plugin on the client that NetVault is backing up.