Backup fails wit error “Error creating volume snapshot(s): VSS_E_OBJECT_NOT_FOUND” (4038623)

1/ Checked binary log and as we see below the backup failed because the file system plugin could not create a snapshot and we see the error “Error creating volume snapshot(s): VSS_E_OBJECT_NOT_FOUND”

2/ Checked the “Volume Shadow Copy Service”  this was running and set to auto start as required.

3/ Used following VSS commands on the client NetVault was running backup on to see current state of shadows and volumes being snapshotted during backup.

vssadmin List Providers
vssadmin List Writers
vssadmin List Shadows
vssadmin List ShadowStorage

Checking this output the writers and providers were in expected state to snapshot correctly.

Noticed that output from command “vssadmin List ShadowStorage”  gave response “No items found that satisfy the query”. This was no correct.

4/  checked window event logs of the client that NetVault was attempting to backup and we saw the following message:

Insufficient system resource exists to complete the requested service

Extract from binary log:
Job Message   2015/09/17 09:52:27   420   Data Plugin   DE-SCH1-M001   SYSVOL is not present on this computer
Error   2015/09/17 09:52:28   420   Data Plugin   DE-SCH1-M001   Error creating volume snapshot(s): VSS_E_OBJECT_NOT_FOUND
Error   2015/09/17 09:52:28   420   Data Plugin   DE-SCH1-M001   Failed to create VSS snapshot  

C:\ home>   vssadmin list shadowstorage
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

No items found that satisfy the query.