Return
-
Title
Media being marked as BAD and produces an 'INVALID FIELD IN COMMAND DESCRIPTOR BLOCK' error. -
Description
NetVault Environment Details...
NetVault Server 9.2 Red Hat Enterprise Linux Server release 6.4
NetVault Smart Client: 9.2 Windows 2008 R2 64Bit
Backup Device: Quantum Scalar i80 Tape Library connected via FC to the Smart Client. The tape library contains a HP LTO-5 drive.
Tape Library Firmware: 153G.GS004 (Supported).
Tape Library Drive Firmware: Y64Z (Supported).
As you can see in the NetVault Backup - Supported VTLs, Libraries, Tape and Optical Drives (2014-11) guide from the following link, that the tape library and firmware versions are supported:
https://support.quest.com/netvault-backup/technical-documents
Note: Always check the above matrix before upgrading/purchasing equipment, to make sure that the device is supported with NetVault Backup.
Many of the following errors and messages were produced in the NetVault logs whilst media was loaded into the drive:
1] Error 2014/01/09 16:25:37 5247 Media iup_mgt010 (ITS-MGT006: 7-0.2.1 (QUANTUM Scalar i40-i80)) Open Drive 'DRIVE 5:iup_mgt001' failed
With sub case:
CAM 152 0 162537 ScsiGetCamId check scsi_id 0 3
CAM 153 0 162537 ScsiGetCamId check lun 0 0
TAPESCSI 58 0 162537 Failed to open device
2] Information 2014/01/09 16:25:37 5247 Media iup_mgt010 (ITS-MGT006: 7-0.2.1 (QUANTUM Scalar i40-i80)) Device 'DRIVE 5:iup_mgt001' OFFLINE
3] Error 2014/01/09 16:25:37 5247 Media iup_mgt010 (ITS-MGT006: 7-0.2.1 (QUANTUM Scalar i40-i80)) Position media in 'DRIVE 1:iup_mgt001' failed
With sub case:
DEVMGR 255 0 162537 Process message 'DEVMGR_POSITION_MEDIA_MSG' in state 'OpenIdle'
DEVMGR 93 0 162537 Process PositionMedia Msg (BEGIN)
TAPESCSI 3 0 162537 Position to segment 0 (BEGIN)
SCSI 14 0 162537 CMD REZERO/REWIND [ 01 00 00 00 00 00 ]
CAM 4 0 162537 Sense Key: '6', Ext Sense: '2a', Qual: '1'
SCSI 16 0 162537 CMD STATUS 'CHECK CONDITION' [2]
SCSI 17 0 162537 CMD SENSE KEY 'UNIT ATTENTION ' [6] - ASC 2a ASCQ 01
SCSI 18 0 162537 CMD SENSE INFO 'MODE PARAMETERS CHANGED'
SCSI 20 0 162537 CMD RETURN VALUE 2
TAPESCSI 4 0 162537 Position to segment return (2) (END)
DEVMGR 96 1 162537 Position segment failed
4] Error 2014/01/09 16:25:37 5247 Media iup_mgt010 (ITS-MGT006: 7-0.2.1 (QUANTUM Scalar i40-i80)) Media 'BLANK' will not be used by drive 'DRIVE 1:iup_mgt001'
5] Information 2014/01/09 16:25:37 5247 Media iup_mgt010 (ITS-MGT006: 7-0.2.1 (QUANTUM Scalar i40-i80)) Setting home slot of media 'BAD' in 'DRIVE 3:iup_mgt001' to 'SLOT 17'
6] Background 2014/01/09 16:27:24 5247 Media iup_mgt010 (ITS-MGT006: 7-0.2.1 (QUANTUM Scalar i40-i80)) Drive 'DRIVE 3:iup_mgt001' verify header
With sub case:
SCSI 14 0 162724 CMD MODE SENSE [ 1a 00 00 00 0c 00 ]
CAM 4 0 162724 Sense Key: '5', Ext Sense: '24', Qual: '0'
SCSI 16 0 162724 CMD STATUS 'CHECK CONDITION' [2]
SCSI 17 0 162724 CMD SENSE KEY 'ILLEGAL REQUEST ' [5] - ASC 24 ASCQ 00
SCSI 18 0 162724 CMD SENSE INFO 'INVALID FIELD IN COMMAND DESCRIPTOR BLOCK'
SCSI 20 0 162724 CMD RETURN VALUE 2
DEVMGR 52 1 162724 Read header FAILED
7] Error 2014/01/09 16:27:25 5247 Media iup_mgt010 (ITS-MGT006: 7-0.2.1 (QUANTUM Scalar i40-i80)) Drive 'DRIVE 3:iup_mgt001' has incorrect media ''BAD' (H00089)'
With sub case:
SCSI 14 0 162724 CMD MODE SENSE [ 1a 00 00 00 0c 00 ]
CAM 4 0 162724 Sense Key: '5', Ext Sense: '24', Qual: '0'
SCSI 16 0 162724 CMD STATUS 'CHECK CONDITION' [2]
SCSI 17 0 162724 CMD SENSE KEY 'ILLEGAL REQUEST ' [5] - ASC 24 ASCQ 00
SCSI 18 0 162724 CMD SENSE INFO 'INVALID FIELD IN COMMAND DESCRIPTOR BLOCK'
SCSI 20 0 162724 CMD RETURN VALUE 2
DEVMGR 52 1 162724 Read header FAILED
All these errors are pointing to hardware issues, as the “SCSI” messages are presented to NetVault i.e. outside of NetVault and will need to contact your hardware vendor (supply all the NetVault logs as well).
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.