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Title
NetVault SmartDisk service crashes - "MEM_POOL_BLOCK_NOT_FREE assertion." -
Description
The NetVault SmartDisk service crashes.
Looking in the chunkstored trace file, the last line of trace will show a MEM_POOL_BLOCK_NOT_FREE assertion.
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Cause
You sill see the following entry in the chunkstored trace file:
5 LIST ??? 9 094944265482 Finished walk of list 0x00000000011dad58 with 3 items 0 SYS ??? 1 094944276998 /home/buildbot/buildslave/smartdisk-linux-x86_Pure64/build/k7/foundation/source/libraries/basics/memorypool.c:1617 - Failed assertion: MEM_POOL_BLOCK_NOT_FREE == ptThisBlkHeader->utFreeFlag
Bug 21566
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Resolution
STATUS:
The problem is fixed in NetVault SmartDisk 10.0.1.
You can download the latest release of NetVault Smartdisk from the following location:
https://support.quest.com/netvault-smartdisk
WORKAROUND:
If you can't upgrade to NetVault SmartDisk 10.0.1, you can do the following.
Edit the dedupe.cfg file located in the dedupe/etc folder where NetVault SmartDisk is installed and change libstore.cache_mb to 512. Then restart the NetVault SmartDisk services.
This value can be increased further to 1024 if the service continues to crash with the MEM_POOL_BLOCK_NOT_FREE assertion.
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Defect ID
21566