Network share backup fails with a 'Unable to initialize path to selected item' error message.
NetVault Environment Details...
NetVault Backup: 8.6.3
Network Share Device: NAS
The Binary log had the folloiwng messages and errors:
1] Job Message 2014/01/29 11:26:15 375 Media WOLINFL003 (Superloader3h) Media in 'DRIVE 1:WOLINFL003' assigned to job ready for data transfer
2] Information 2014/01/29 11:26:15 375 Data Plugin WOLINFL003 Connecting to Network Share: \\WOLNAS02\BkupExecB2d01
3] Warning 2014/01/29 11:26:15 375 Data Plugin WOLINFL003 Unable to initialize path to selected item 'B2D1' - won't back up this item or its children
4] Job Message 2014/01/29 11:26:54 375 Data Plugin WOLINFL003 Job completed with warnings/errors
NetVault Server File System Plugin Trace had the following messages and errors:
2 HBUTIL ??? 7852 56 0 112525583973 Converting selection tree item 'Network Shares' type 1004015
2 HBUTIL ??? 7852 56 0 112525583973 Converting selection tree item '\\WOLNAS02\BkupExecB2d01\' type 1004004
2 HBUTIL ??? 7852 56 0 112525583973 Converting selection tree item 'B2D1' type 1004001
2 HBUTIL ??? 7852 61 0 112525724365 Found start of new selection set at 'B2D1'
2 HBUTIL ??? 7852 12 0 112525724365 SELECTION SET:
2 HBUTIL ??? 7852 13 0 112525724365 Component = 'B2D1'
2 HBUTIL ??? 7852 14 0 112525724365 Depth = '2'
2 HBUTIL ??? 7852 11 0 112525724365 Parent: '\\WOLNAS02\BkupExecB2d01\'
2 HBUTIL ??? 7852 16 0 112525724365 Restore Name = 'B2D1'
0 DYNLIB ??? 7852 10 0 112525739963 Error obtaining function address: The specified procedure could not be found.
0 FSWINUTL ??? 7852 90 0 112615438378 Failed to get information for filesystem '\\WOLNAS02\BkupExecB2d01\' : 'The process cannot access the file because it is being used by another process. '
‘B2D1' is a folder on a Network Share: \\WOLNAS02\BkupExecB2d01 (NAS) that has been selected for the backup.
These are the problem error messages:
a] Unable to initialize path to selected item 'B2D1' - won't back up this item or its children
b] The process cannot access the file because it is being used by another process.
Creating a new network share in the Filesystem Plugin backup also resulted in the same issue.
This confirms that there is a problem connecting to the ‘B2D1' folder on the \\WOLNAS02\BkupExecB2d01 path.
The issue is resolved by checking/implementing the following items:
1] Using the VSS backup option helps when performing network share backups.
2] Make sure that full administrator permissions are given for that network path and folder.
3] Make sure you have configured the network share correctly as per the following KBA:
4] Setting the NetVault Process Manager Service in the Windows Services > Logon tab > to use a Domain Administrator login (instead of a local Administrator), that the share path and folders uses as well.
Note: Since this shared folder was on a NAS, then this potentially won’t always work with the Filesystem Plugin - Network Share item as intended.
Please see section 4.7.0 of the Filesystem Plugin Users Guide on the following link:
“Currently the network share backup support is limited to only Windows network shares. Problems might be encountered if you use this feature to backup CIFS-compatible shares such as Samba, Snap Appliance Filers or Mac OS X Shares. This includes the inability to backup files with certain filename encoding or lengths, changing the filename while backing them up, or not restoring the permissions correctly.”.
Tip: Try using the NDMP Plugin for connecting and backing up a network share on a NAS device.