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Title
MTA fails to process a mailbox when users name (and LEDN) contain a single quote -
Description
MTA fails with an error:
"Syntax error (missing operator) in the expression"
Log contains the following entries (in the example below the error is in French):
6/2/2011 12:08:53 PM CStore::LogInfo Informational 4905 InfoStore is User Name', locale '1033', codepage '1252', EntryId '0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C000000636F7572726965722E6974702E6578747261002F6F3D4D4553532D4954502F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D4C27486575726575782C20436872697374696E6500'.
6/2/2011 12:08:53 PM SyncMachine::Init TraceMsg 2203 Locking tracking database 'C:\emwst.dat'.
6/2/2011 12:08:53 PM SyncMachine::GetDeleteFolders Error 3075 Erreur de syntaxe (opйrateur absent) dans l'expression '(Roots.ROOT_EX_ID='/o=MESS-ITP/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=L'FirstName, LastName');'.
6/2/2011 12:08:53 PM MailKernel::ImportMailbox Error 91 Object variable or With block variable not set
6/2/2011 12:08:53 PM CSession::ClosePST TraceMsg 4805 Closing PST file 'C:\Windows\SysWOW64\Aelita Exchange Migration Wizard\Mail Target Agent\PST\03CA20B6BE199D419C897FAAA50524BF.PST' (Server: 'DAG1').
6/2/2011 12:08:53 PM CSession::Logoff TraceMsg 4801 Logging off from the mailbox '/o=ABC/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=L'FirstName, LastName'' (Server: 'servername', user: 'abc\def').
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Cause
When the LEDN of the user has a single quote then MTA fails with this error.
CSA can work fine and can process such a mailbox.
This happens only when the QMM Exch hotfix from May 2011 has been installed
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Resolution
Renaming the account and then deleting the target mailbox and purging it and then performing a full AD resync and recreating the target mailbox (so the target LEDN doesn't contain the quote) will help.
Alternatively a non-updated agent can be used. Since the update cannot be uninstalled one can try and uninstall the agent and then install the MTA locally and not update this agent (and the host).
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Additional Information
This affects only QMM 8.7 installations where the MTA has been updated with the QMM Exch hotfix from May 2011