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CPUU error "The default store is absent in the list of detected message stores" with MAPI_E_NOT_FOUND
Description
When running CPUU (Client Profile Updating Utility) the following error is found in the log file after an unsuccessful profile switch:
2015/12/03 12:28:11 1180 [Error] The default store is absent in the list of detected message stores. Verify that the default store was opened. See previous errors.
This error with MAPI_E_NOT_FOUND being returned is likely to be seen when the Exchange Server mailbox is not the default delivery location.
Resolution
Check that there is a valid default delivery location that can be opened by the Outlook client.
Additional Information
The return code corresponding to the error is recorded in the CSV file. Under "current status of the profile" will be 17 which is PROFILE_IS_UNABLE_OPEN_DEFSTORE (Cannot open default message store).
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Product(s):
Migration Manager for Exchange
Topic(s):
Troubleshooting
Article History:
Created on: 12/4/2015 Last Update on: 5/7/2023
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