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Mailbox synchronization may fail if any folder selected to be skipped has subfolders
Description
While synchronizing to Exchange 2013 or Office 365, a mailbox synchronization may fail if any well-known folder selected to be skipped has subfolders. In this case the System.Exception: Matching parent folder not found error is traced. For details on skipping well-known folders, see the description of WellKnownFoldersToSkip parameter here
Cause
MAgE has not processed subfolders properly when skipping well-known folders.
Resolution
This behavior is resolved by installing the latest cumulative update for Migration Manager for Exchange 8.12 (update 20160902EX or above) This update can be obtained here
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Migration Manager for Exchange
Topic(s):
Troubleshooting
Article History:
Created on: 9/2/2016 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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