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Title
When udoing switch for a mailbox with Migration Manager console application the following error is logged in EMWMIgration.log: An Azure Active Directory call was made to keep object in sync between Azure Active Directory and Exchange Online. However, it f -
Description
Error System.Exception: An Azure Active Directory call was made to keep object in sync between Azure Active Directory and Exchange Online. However, it failed. Detailed error message:\tUnable to update the specified properties for on-premises mastered Directory Sync objects or objects currently undergoing migration.The issue may be transient and please retry a couple of minutes later. If issue persists, please see exception members for more information.at DirectoryMigration.IDMObjectPair.Unswitch()at MigrationManagerForExchange.Shared.Switching.O365SwitcherAndMatcher.Unswitch(Guid sourceGuid)at MigrationManager.Exchange.O365ProvisioningWebService.O365ProvisioningProxy.<>c__DisplayClass7_0.<Unswitch>b__0()at MigrationManager.Exchange.O365ProvisioningWebService.O365ProvisioningProxy.InvokeTryCatchAction(Action act) at MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.CheckAndThrow[T](Func`1 func)at MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.Unswitch(Int32 mailboxId, Int32 collectionId, Boolean rollbackUnswitchOnFail, ExchangeProtocol srcMbxProtoPreference)Trace Saving mailbox stage. Mailbox ID: 321, collection ID: 5, new mailbox stage: Failed, expected mailbox stage: Failed, from ThreadHelper:ThreadStart->ExecutionContext:Run->ExecutionContext:Run->ExecutionContext:RunInternal->ThreadHelper:ThreadStart_Context->ActionWizard:ExecuteActions->DoActionHandlerViewItem:Handle->UnSwitchCommandHolder:<ExecuteInternal>b__15_1->UnSwitchCommandHolder:O365DoUnSwitch->O365DoSwitch:Unswitch->O365DoSwitch:SwitchUnswitch->StageToggle:set_MailboxStage->StageToggle:Save->SqlMailBoxStageStorage:SaveError MigrationManager.Exchange.O365UserProvisioning.UnSwitchException: Failed to Unswitch user. | at MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.Unswitch(Int32 mailboxId, Int32 collectionId, Boolean rollbackUnswitchOnFail, ExchangeProtocol srcMbxProtoPreference)at MigrationManagerForExchange.API.O365DoSwitch.O365UserProvisioningUnswitch(Int32 mailboxID, Int32 collectionID)at MigrationManagerForExchange.API.O365DoSwitch.SwitchUnswitch(Boolean isSwitch, Int32 mailboxID, Int32 collectionID)at MigrationManagerForExchange.API.O365DoSwitch.Unswitch(Int32 mailboxID, Int32 collectionID)at MigrationManager.Exchange.COM.Controls.Commands.UnSwitchCommandHolder.O365DoUnSwitch(Int32 mailboxID, Int32 collectionID)at MigrationManager.Exchange.COM.Controls.Commands.UnSwitchCommandHolder.<ExecuteInternal>b__15_1(DoActionHandlerViewItem item, Object[] arg)[inner] System.Exception: An Azure Active Directory call was made to keep object in sync between Azure Active Directory and Exchange Online. However, it failed. Detailed error message:\tUnable to update the specified properties for on-premises mastered Directory Sync objects or objects currently undergoing migration.The issue may be transient and please retry a couple of minutes later. If issue persists, please see exception members for more information. | at DirectoryMigration.IDMObjectPair.Unswitch()at MigrationManagerForExchange.Shared.Switching.O365SwitcherAndMatcher.Unswitch(Guid sourceGuid)at MigrationManager.Exchange.O365ProvisioningWebService.O365ProvisioningProxy.<>c__DisplayClass7_0.<Unswitch>b__0()at MigrationManager.Exchange.O365ProvisioningWebService.O365ProvisioningProxy.InvokeTryCatchAction(Action act) at MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.CheckAndThrow[T](Func`1 func)at MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.Unswitch(Int32 mailboxId, Int32 collectionId, Boolean rollbackUnswitchOnFail, ExchangeProtocol srcMbxProtoPreference)Info OnComplete:Failed to Unswitch user. An Azure Active Directory call was made to keep object in sync between Azure Active Directory and Exchange Online. However, it failed. Detailed error message:\tUnable to update the specified properties for on-premises mastered Directory Sync objects or objects currently undergoing migration.The issue may be transient and please retry a couple of minutes later. If issue persists, please see exception members for more information. -
Cause
This error is likely to occur in the scenarios where user objects are synchronized directly from the source on-premise directory to Office 365 with a third-party tool (like AADConect). No Quest Directory Synhronization Agent (DSA) is used for on-premise to on-premise synchronization and Quest Directory Migration Agent (DMA) is used to only match objects between source on-premise and target Office 365.
If in such scenario the Active Directory to Office 365 template is selected instead of Empty Active Directory to Office 365 template in the properties of the domain pair and Mail Redirection is not set for this domain pair the above error occurs.
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Resolution
To resolve the issue:
1) Select Empty Active Directory to Office 365 template in the properties of the DMA domain pair.
2) Set Mail Redirection for the domain pair.
3) Repeat an Undo switch.