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Title
CPUU is stopping gracefully without trying to process Outlook profile -
Description
When CPUU is launched, it closes immediately without the crash. Log shows at the end:
1/20/2021 4:26:06 PM 18172 [Trace] Create the XML file 'C:\Users\cgood\AppData\Local\Microsoft\Outlook\CPUU_LocalAutodiscoverSrc.xml' for the source local Autodiscover service.1/20/2021 4:26:06 PM 18172 [Trace] Create the XML file 'C:\Users\cgood\AppData\Local\Microsoft\Outlook\CPUU_LocalAutodiscoverTrg.xml' for the target local Autodiscover service.1/20/2021 4:26:06 PM 18172 [Info] Configured CPUU to use local Autodiscover is pointed to the source for Outlook.1/20/2021 4:26:06 PM 18172 [Info] [<profile_name>]1/20/2021 4:26:06 PM 15496 [Info] --- END LOG --- -
Cause
2 different versions of Outlook are installed simultaneously on the same machine. One is installed normally, another through the Windows App Store.
CPUU is unable to detect both versions in this case.
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Resolution
To resolve the issue, please go to Windows Store and uninstall its version of the Outlook. Verify that the original Outlook can still open correctly, load the profile, etc. afterwards.