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Title
CMessage::CopyFromPST Error -2147467259 The client operation failed. - MAPI_E_CALL_FAILED -
Description
MTA is not processing the PRV files for particular (or all) users and the log contains following entries:
CMessage::CopyFromPST Error -2147467259 The client operation failed. - MAPI_E_CALL_FAILED (Microsoft Exchange Server Information Store) Low level error: 0x4DD File: 'aeCopyMsg.cpp' Line: '1703' (Subject: '5316A4AA524BF84395A5296FBE5F29C2001100DA9C18', SourceKey: '5316A4AA524BF84395A5296FBE5F29C2001100DA9C18')
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Cause
There is no space in the mailbox, Storage Quotas need to be removed.
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Resolution
When analyzing the log it is clearly visible that the agent can login into the mailbox and can update the hierarchy, but the agent cannot copy the data because there is no free space left in the mailbox.
It is also a good idea (for troubleshooting purposes) to open the properties of the affected mailbox and to remove the Storage Quota by unselecting the checkbox.