Return
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Title
CPUU 4.6.2.257 will not update profiles when used with QMM 8.8. -
Description
CPUU logs an error similar to the example below:
"
26/09/2011 11:19:12 Core [Trace] Switch message was found.
26/09/2011 11:19:12 Core [Trace] Logging off from profile 'Outlook'.Custom error.
Error code: 0xc010007e.
Description: Invalid message format.
" -
Cause
This may be caused by the QMM 8.8 switch process not populating the body of the hidden switch message with details of the target domain controllers.
It has been determined that there is a limitation in the logic for the switch process in that the target DCs are populated in theswitch message with a list of DCs taken from the target AD's Domain Controllers default container. If the DCs are moved to otherOU so that the default container doesn't contain any DCs then the switch message isn't populated correctly. -
Resolution
A workaround in the above scenario is to move one or more DCs into the Domain Controllers default container in AD.
Development will resolve this issue in a future update, the issue is logged under CR number ST80154. -
Defect ID
ST80154 -
Additional Information
Note that a similar problem arises with the use of earlier versions of CPUU with mailboxes that were switched with QMM 8.8, however this issue is resolved by using CPUU version 4.6.2.257 or later.