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MAgE fails to switch mailboxes to Office 365 with Error System.Runtime.InteropServices.COMException (0x80004005): An existing connection was forcibly closed by the remote host (4246357)

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• Title

  MAgE fails to switch mailboxes to Office 365 with Error System.Runtime.InteropServices.COMException (0x80004005): An existing connection was forcibly closed by the remote host

• Description

  MAgE (Migration Agent for Exchange) fails to switch mailboxes with the following error:

  Error System.Runtime.InteropServices.COMException (0x80004005): An existing connection was forcibly closed by the remote host

     at DirectoryMigration.IDMObjectPair.Switch()

     at Dell.MigrationManagerForExchange.Shared.Switching.O365SwitcherAndMatcher.Switch(Guid sourceGuid)

     at Quest.MigrationManager.Exchange.O365ProvisioningWebService.O365ProvisioningProxy.<>c__DisplayClass2_0.<Switch>b__0()

     at Quest.MigrationManager.Exchange.O365ProvisioningWebService.O365ProvisioningProxy.InvokeTryCatchAction(Action act)   at Quest.MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.CheckAndThrow(Func`1 exceptionFunc)

     at Quest.MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.Switch(Int32 mailboxId, Int32 collectionId, Boolean rollbackSwitchOnFail, ExchangeProtocol srcMbxProtoPreference)

  Trace Quest.MigrationManager.Exchange.Agent.Jobs.JobExceptionNotFatalSwitchFail`1[Quest.MigrationManager.Exchange.Agent.Jobs.O365Job]: Switch failed |    at Quest.MigrationManager.Exchange.Agent.Jobs.O365Job.RunJobHandleException(Exception ex, JobReportBase report)

  [inner] Quest.MigrationManager.Exchange.O365UserProvisioning.SwitchException: Failed to Switch user.  |    at Quest.MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.Switch(Int32 mailboxId, Int32 collectionId, Boolean rollbackSwitchOnFail, ExchangeProtocol srcMbxProtoPreference)

     at Quest.MigrationManager.Exchange.Agent.Jobs.O365Job.Switch()

     at Quest.MigrationManager.Exchange.Agent.Jobs.O365Job.SwitchAndSetTimeStamp()

     at Quest.MigrationManager.Exchange.Agent.Jobs.O365Job.CheckAndTrySwitchInternal()

  [inner] System.Runtime.InteropServices.COMException: An existing connection was forcibly closed by the remote host |    at DirectoryMigration.IDMObjectPair.Switch()

     at Dell.MigrationManagerForExchange.Shared.Switching.O365SwitcherAndMatcher.Switch(Guid sourceGuid)

     at Quest.MigrationManager.Exchange.O365ProvisioningWebService.O365ProvisioningProxy.<>c__DisplayClass2_0.<Switch>b__0()

     at Quest.MigrationManager.Exchange.O365ProvisioningWebService.O365ProvisioningProxy.InvokeTryCatchAction(Action act)   at Quest.MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.CheckAndThrow(Func`1 exceptionFunc)

     at Quest.MigrationManager.Exchange.O365UserProvisioning.O365UserProvisioning.Switch(Int32 mailboxId, Int32 collectionId, Boolean rollbackSwitchOnFail, ExchangeProtocol srcMbxProtoPreference)

• Cause

  Internet access is fully blocked on MAGE host machine.

• Resolution

  To allow switching to Office 365 access to the following URL should be allowed:

   https://provisioningapi.microsoftonline.com/provisioningwebservice.svc

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Article History:

Created on: 11/29/2017
Last Update on: 5/7/2023

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