The Mage Log reports the following error:
Error System.Exception: Failed to retrieve RootDSE at 'DOMAINCONTROLLER' under 'SERVICE ACCOUNT'
In this case it was caused by a Time difference between the Domain Controllers in play and the Quest Console.
This can have various causes but in one case this was resolved by correctly adjusting the Time skew between the Domain Controller(s) and the Mage Agent host.
Another Kb devoted to the same log lines is KB184310
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