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Title
Cached Credentials Utility does not have Popup Dialogue Box -
Description
After Configuring the Cached Credentials Utility you receive no pop up requesting the Target User Password -
Cause
This can be caused if the connection to the workstation to initiate the process is done via Remote Desktop Connection -
Resolution
If all prerequisites have been met, the first step should be to enable verbose logging. This will give a better idea of where the process is failing.
To enable verbose logging:
By default the update_msi.cmd file is registering a normal level of logging (level 3). By editing this file the following line can be altered to reflect the Verbose logging level of level 5.
cscript update_msi.js //Nologo "setup.msi" "LOG_VERBOSE" "5"
The new setup file can then be created and installed and should generate a new log file at C:\ProgramData\Quest Software\CacheCred\cachecredsvc.log
In our example the following line was found in a workstation that did not produce the dialogue box for Target User Password
Trace 0x3F0 An attempt was made to reference a token that does not exist. WTSQueryUserToken CacheCredSvc.cpp
After logging on locally to the problem workstation the Dialogue Box was present and the processing and move was successful.