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Title
After resource updating trusted platform module malfunctioned -
Description
After resource processing users receive the error "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the following error code" Error Code: 80090016 -
Cause
This issue occurs because of TPM communication issues with QMM. Since the source credentials were used in generating the TPM keys, these are not valid once the machine is migrated to the target domain. -
Resolution
Currently the only known workaround for this issue is to rename the corresponding folder for the affected user:
"C:\users\$dir\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_....."
This needs to be done with the affected user logged off. Do not use switch user, logon as a different administrative user or access the file from a network share. The folder will get recreated when the user logs on next. Launch Outlook, and you will need to enter your password again. You will get asked to workplace join again "say yes to allow my organization to manage this device" it may still throw the 'something went wrong, TPM error' but ignore this and Outlook should continue to load again. The TPM error will only occur once. It's best to use this workaround as a script in the post processing tasks area of Resource Updating Manager.
This was also reported to resolve the issue and it should be done prior to machine migration:
- Disconnect the user from the work account in Windows 10
- Verify that the Certificate is no longer in the Personal users Certificate manager
- Remove all entries from Credential manager