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Error 0x8007041d. Cannot install AePAgent. Cannot start service. The service did not respond to the start or control request in a timely fashion. (4324392)

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• Title

  Error 0x8007041d. Cannot install AePAgent. Cannot start service. The service did not respond to the start or control request in a timely fashion.

• Description

  Password synchronization between Source and Target Active Directory domains is failing, with the following error appearing in the Directory Synchronization Agent Log file:
  
  Error 0x8007041d. Cannot install AePAgent. Cannot start service. The service did not respond to the start or control request in a timely fashion. (source=AePwd.PwdInstEx.1).

  
  Anti Virus software has been removed in accordance with https://support.software.dell.com/migration-manager-for-ad/kb/146263.

  Firewall rules and network connectivity are verified and correct.

• Cause

  Third party product interference with Migration manager

• Resolution

  Where removing AV software does not resolve the issue, look for the presence of application control software such as McAfee Solidcore. 
  

  Completely disabling the application control software in addition to removal of AV software / firewall verification will enable the agent to install and 

  run correctly.

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Product(s):

Migration Manager for AD
8.13, 8.12, 8.14, 8.10

Topic(s):

Troubleshooting

Article History:

Created on: 1/26/2017
Last Update on: 5/7/2023

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