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Title
Error when opening MessageStatsReports "Error: Unable to create Report Info object" -
Description
When opening MessageStatsReports, the left hand side window pane does not display and the following error occurs:
"Error: Unable to create Report Info object." -
Cause
Possible issue with Custom Reports from previous installation.
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Resolution
1. Rename the "MessageStatsReports" folder found in "C:\Inetpub\wwwroot\" to MessageStatsReportsold (do not delete it, This contains all Custom Reports)
2. Uninstall MessageStats
3. Reinstall MessageStats
4. Move the Reports folder from within MessageStatsReportsold to MessageStatsReports
5. Open Internet Information Services on the server with MessageStatsReports installed
6. Right-click the server in the left pane | All Tasks | Restart IIS
7. Access the MessageStatsReports website and the Reports should now be displayed