The following are known gathering issues and limitations in MessageStats 6.1.0
- Quest MessageStats cannot gather mailbox security for Exchange 2007 System Mailboxes. For each Exchange 2007 System Mailbox a warning will be logged to the log file for the Exchange Mailboxes gathering. (CR0201551)
- There is a known issue with the MOM gathering if the gathering is run twice for the same day. If the MOM gathering fails, do not re-run the gathering. For information, go to the Quest web site and see the SupportLink solution 18734. (CR0178106)
- MAPI-based gatherings (mailbox, public folder, and content and attachment gatherings) can unexpectedly fail if run on a machine that has both Outlook and Exchange System Manager (ESM) installed. Running Outlook and Exchange System Manager on the same machine is not supported by Quest Software due to conflicts in the underlying MAPI components. Please refer to the following Microsoft Knowledge base article 266418: <http://support.microsoft.com/default.aspx?scid=kb;en-us;q266418>.
- You may receive an error using the MessageStats Database Management tools from the Console when the database is on a remote server and you are using SQL 2005. To resolve the issue, you must install SQL Server Management Studio or SQL Server Client Tools (that ship with SQL 2005) on the MessageStats Console.
- For all Public Folder gatherings to be successful from Exchange 2003 servers, you must be running ESM 2003 SP 2 on the Scheduler Server.
- MessageStats requires all public folders to have the Folder Visible permission. MessageStats may generate warnings during public folder gatherings while attempting to open public folders and child folders of public folders without this permission. For more information, see the Microsoft knowledge base article 203646 <http://support.microsoft.com/Default.aspx?id=203646>.
- MessageStats does not support directory objects containing both a forward slash ( / ) and an equals sign ( = ) in their common name, regardless of their position or order in the name. ADSI cannot bind to objects containing both these characters in their common name, which prevents MessageStats from gathering all of the required information from the object.
- There is a known issue with the Mailbox gathering for Exchange servers with multiple Mailbox Stores. If not all the Mailbox Stores are available on an Exchange server, the gathering task is completed for the available stores and the status for the task is Successful. However, the information for the mailboxes in the unavailable stores is not added to the database.
- When connecting to a multi-domain organization that contains NT domains with Exchange 5.5 servers, an Exchange 2000 or 2003 server should be used as the Connect To server for MessageStats to properly gather data.
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