Certain custom reports are timing out when rendering data, but canned reports work?
Custom Reports require too much data to be rendered at one time through the Web interface.
If a custom report is created, the data for all the columns selected needs to be rendered causing the report to time out. A Canned report is able to render the data for the pre-defined columns without timing out, adding an addition column only requires data to be rendered for the new column.
WORKAROUND:
1. Run a canned report.
2. Once the report is rendered, click the Columns in the report. A drop-down menu will appear, add the desired Column field.
3. The report will refresh and the newly added column will appear.
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