When trying to install the Office Communication Server report pack you may get this error message:
"Error 1904. Module C:\Program Files (x86)\Quest Software\MessageStats\ReportPacks\OCS\qmsConsoleOCS.PoolConnectionRes.dll failed to register. HRESULT -2147010895. Contact your support personnel."
The Office Communication Server report pack requires a DLL that is in the Microsoft Visual C++ 2008 Redistributable Package (x86) Package when MessageStats is installed on a x64 based system.
Follow the steps below to fix this issue.
1. Go to Add and Remove Programs (for Window Server 2003 or Window XP) or Programs and Features ( for Windows 7 or Windows Server 2008 R2) and remove all Microsoft Visual C++ 2008 redistributable packages.
2. Reboot your MessageStats server.
3. Download the Microsoft Visual C++ 2008 Redistributable Package (x86) Package from Microsoft here: http://www.microsoft.com/downloads/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf
4. Install the Microsoft Visual C++ 2008 Redistributable Package (x86) Package and you will be able to sucessfully install the OCS report pack.
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