Where are the Timeout settings stored for the Reports component? (4304417)

Where is the 15 minute timeout set for the report GUI? Is it in the MessageStats.ini or a registry setting or somewhere in IIS?

There are multiple locations where the report timeout is set.

1. IIS Page timeout:

- Right-click on the MessageStatsReports virtual directory in IIS Manager and select Properties.
- Click on Configure.
- On the Options tab, edit the ASP Script Timeout setting. This defaults to 15 minutes.

2. IIS Session timeout:

On the same Options page as the IIS Page Timeout. Currently defaults to 20 minutes.

3. Database connection timeout:

If MessageStats 6.x is being used, the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\MessageStats\ClientDB\SQLTimeout specifies the database connection timeout in seconds. It defaults to 3200 (15 minutes). This value can also be increased to 6400 (30 minutes)

4. There is an additional configuration parameter on the SQL server that controls remote query timeouts. It defaults to 20 minutes.

Care should be taken about greatly expanding the timeout. Queries issued by the report engine interfere with gathering updates. If the report timeout is set to dramatically be longer than 15 minutes (say, an hour or longer), and if the report runs while gathering is active, then there might be problems during the gathering.

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