You receive the following error:
The database does not contain time zone information for the server <<SERVERNAME>>. Unable to proceed.
Time Component HResult EventID
2010-03-28T17:22:25.708Z Data Source Proxy {B06188E8-28E1-4e95-BE62-DA0AF3DAE662
This can happen when running a gathering using alternate credentials.
Please make sure the acount running the Quest Messagestats Scheduler Service is part of the Local Administrators group on the servers which Messagestats is gathering information from.
To identify which account is running the Quest Messagestats Scheduler Service please do the following:
1) Open Control Panel | Administrative Tools | Services.
2) Right click on the Quest Messagestats Scheduler Service and choose properties.
3) Select the Log On tab to view which account is running the service.
Please add this account to the Local Administrator group on the server from which information is being collected by Messagestats - i.e. the Blackberry server.
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