You May Experience an Issue Running OWA Gathering against Mailboxes with an (') Apostrophe Charac (31643)

This article describes an issue running OWA gathering against mailboxes with an (') apostrophe character in name. It may fail with the following error message:

Unable to process IIS Log file: \\ServerName\C$\WINDOWS\system32\LogFiles\W3SVC1\ex070504.log. Error description: Row #: 0       , Source: Microsoft OLE DB Provider for SQL Server, Description: Unclosed quotation mark after the character string ''.;Row #: 1       , Source: Microsoft OLE DB Provider for SQL Server, Description: Incorrect syntax near 'malley'.;

Steps to resolve this issue:

Please find attached the QmsOwa_GC.dll file to solution. Use the following steps to replace this dll file.

1. Stop the MessageStats scheduling service and close QMS console.
2. Program FilesQuest SoftwareMessageStatsReport PacksOWA, locate QmsOwa_GC.dll file file
3. Rename existing QmsOwa_GC.dll file to something like QmsOwa_GC.dll.old
4. Copy new QmsOwa_GC.dll file into this folder.
5. Start the MessageStats scheduling service.
6. Start OWA gathering, make sure it works correctly.