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Unified Communications Analytics 8.8.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

3. Enabling and configuring monitoring

3. Enabling and configuring monitoring

Now you can enable and configure monitoring (CDR).

To enable monitoring on the Lync or Skype for Business server
1
Open the Lync or Skype for Business Server Control Panel and select Monitoring and Archiving in the left panel.
2
In the Call Detail Recording tab, double-click the Global default policy and ensure that Enable Monitoring of CDRs is selected.
3
Now you must enable CDR:
•
For Lync, click Commit.
•
For Skype for Business, click the appropriate site from the table, click Action, and then click Enable CDR.

4. Starting the monitoring services

After you have enabled and configured monitoring, you must start the monitoring services.

To start services on your server
1
In the Start menu, select Lync Server Control Panel or select the Skype for Business Server Control Panel.
1
Select Topology in the list on the left side of the panel.
2
Click the Status tab and select the appropriate server.
3
Select Action | Start all services.
If the services are already running, stop and then start the services. You can verify that the monitoring services have started using the Services MMC tool or using Services Manager.

Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events

Appendix C:
Configuring IIS Log Files to capture ActiveSync or OWA events
•
Configuring IIS Logging on the Exchange CAS and Mailbox servers
•
Configuring IIS if Exchange is hosted on Windows 2003 Server
•
Configuring IIS Logging if Exchange is hosted on Windows Server 2008 or later
•
What ActiveSync events are collected and displayed in the insights?

Configuring IIS Logging on the Exchange CAS and Mailbox servers

For UC Analytics to collect data from the ActiveSync IIS log files, IIS logging must be configured on the front-end Exchange Client Access Server (CAS) and on the back-end Exchange Mailbox servers to include the required data. You configure IIS logging on the servers that have the ActiveSync role installed.

UC Analytics only supports the following log file format:

•
W3C Extended Log File Format (set by default)

UC Analytics does not support a weekly, monthly, or yearly frequency for IIS log file rollover. Only hourly or daily log file rollover is supported.

When using W3C Extended Log File Format, you must configure the extended properties. The default configuration of IIS logging for the W3C Extended Log File Format is insufficient for UC Analytics to gather the information required for insights.

Use IIS Manager to configure the W3C Extended Log File Format on the Exchange CAS server from which you want to gather data. If the Exchange CAS server is hosted on Window Server 2008, Windows Server 2008 R2, or Windows Server 2012, see Configuring IIS Logging if Exchange is hosted on Windows Server 2008 or later .

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