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Stat 6.2 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

Generic Application Environments

System administrators can configure Stat to provide change management support for application environments other than PeopleSoft and Oracle Applications. In general terms, this is done by defining in Stat the connection pathways and source directories of the application servers or databases, as well as the types of objects that Stat will support. Once these configuration parameters are in place, users can lock, archive, and migrate objects in generic application environments the same way they do objects in PeopleSoft and Oracle Applications environments.

Stat Administrator Responsibilities

Stat Administrator Responsibilities

Stat is a client-server application that uses some of the most advanced technologies available today. Stat system administrators are responsible for maintaining the dynamic integration of these technologies and optimizing their performance. Their job is to customize and configure the internal workings of Stat so as to meet the specific needs of end-users.

System administrators use maintenance tables to configure the Stat application environment. Practically every parameter in Stat is defined in a maintenance table, from high-level parameters like service domains and user classes to low-level parameters like printer queues and CSR log topics. Managing and updating maintenance tables are the most critical aspects of Stat system administration.

Most maintenance tables are accessed from the Maintenance menu and are displayed in a standard user interface window. Depending on the type of table displayed, this window features a number of controls and command buttons that let you quickly edit the table as needed.

The primary responsibilities of a Stat administrator are:

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Manage Stat maintenance tables
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Administer security
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Manage the Stat Central Agent
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Provide end-user support
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Upgrade Stat
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Perform database maintenance functions (these functions may also be delegated to a Database Administrator or DBA)

In later chapters, the actual execution of each of these responsibilities is discussed in greater detail, but a brief overview is provided here.

Manage Stat Maintenance Tables

The Stat Central Agent and the Stat Client utilize data stored in maintenance tables. A maintenance table serves as a kind of template that defines certain operational parameters. For example, the options available on drop down lists, business rules, and email message formats are defined in maintenance tables.

Some of the maintenance tables are shared across all service domains while others are service domain-specific.

Administer Security

Administering Stat security is a highly critical responsibility. It primarily involves defining user classes (which determine the level of access that each user has throughout the system), adding new users, inactivating users, and password maintenance.

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