The Attachments tab is displayed only if a file attachment has been added to the CSR. Files attached to a CSR are saved in the Stat Repository and downloaded to the file download directory. For Windows 7/8 it is C:\ProgramData\Quest Software\Stat\temp. This is the difference between attaching a file to a CSR and creating a link to a file in the Description tab. Linked files are not saved in the Stat Repository or downloaded and therefore cannot be opened by users who do not have access to the linked directory.
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Click the Attachments button in the top right corner of the CSR window. |
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In the Attachments File Selection dialog box, locate and select the file you want to attach to the CSR. Then click Open. |
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Type a comment about the file in the File Comments field. |
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Click Attach. Then click the Save button in the Stat toolbar. |
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Click the Save button in the Stat toolbar. |
To open an attached file, double-click it or select it in the Attachments tab and click Open. Stat opens the file in whichever application you have configured your computer to use when opening files of the selected type. If your computer is not configured to open the selected file type, you are prompted to specify the program you want to use. Also, system administrators can restrict certain file types (such as executables) from being opened from the Attachments tab.
If you want to delete an attached file and have the user class right to do so, select it and click Delete.
An environment refresh is the replacement of one environment (target) with the copy of another environment (source). The source environment can be either an existing environment, or it can be a backup of an environment (including the target). The Environment Refresh tab is where you document in Stat any environment refreshes that you have performed or are planning to perform. This tab is displayed based on a combination of service domain and CSR type. For more information, see Environment Refresh Events .
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