About Us > Technical support resources
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
- Submit and manage a Service Request
- View Knowledge Base articles
- Sign up for product notifications
- Download software and technical documentation
- View how-to-videos
- Engage in community discussions
- Chat with support engineers online
- View services to assist you with your product
Technical Support
When contacting Quest Support about SQL Navigator, please have the version and build number handy. You can obtain both from Help | About SQL Navigator. If your question is about an error message, write the message down and have it available for the technical support representative.
Whenever you have a question about SQL Navigator, click Help | Submit Feedback | Include a Support Bundle. The Support Bundle file contains a snapshot of your SQL Navigator installation. Send this file and your request for assistance to Quest (https://support.quest.com/).
If you find that information in the Help system or printed user guides is incorrect, unclear, or incomplete, please report the problem to Quest Support.