PST Flight Deck 9.2 - Administration Guide

Agent Logs

The Windows Migration Agent has two components, the discovery agent and the migration agent, and both components generate logs. Both logs can be retrieved from a workstation using the Request Client Logs feature in the Admin Console. If enabled, a user can elect to send logs to the server using the Send Log feature of the Migration Agent.

Discovery Agent

The Discovery Agent log is written to a file named FileScanner_hostname.log. The log will not be created if there are no warning levels. There is rarely a need to change the logging level but you may be directed by Quest support to change it for troubleshooting.

Migration Agent

The migration log is updated every time the agent polls or every ten minutes when the agent checks for configuration changes and its name is MigrationAgent.log The Migration Agent log records items such as routine polling results, user enablement status, error conditions, work items to be processed, etc.

Server Logs

Server logs are used to log all routine work and errors conditions. They are extremely important for troubleshooting problems that occur with modules, consoles, the portal, and all client/server interactions. There is a log for every running PST Flight Deck service, the Admin console on the core server, and the web interface. Each log has a maximum size of 100MB, at which point the new log is created and the original one renamed to include “archive” and a number in its name. These logs are stored in c:\program files (x86)\Quadrotech\logs\. The various server log descriptions are in the following table.  The directory where logs are stored can be changed during installation.