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On Demand License Management Current - User Guide

Working with Licenses Overview of On Demand Licenses Prerequisites for Licenses Licenses summary Licenses cost Viewing licenses Viewing product usage for different Microsoft products Viewing groups, changing license assignment, and removing licenses Viewing users, assigning and reclaiming licenses Configuration Documentation roadmap Technical Support

Assigning a license to a user

You can assign a license to a user directly or through a group. The following considerations apply:

•
You can only assign licenses to users within a single tenant in a single job. Once you select a user, all users in other tenants are unavailable for selection in that session.
•
You cannot assign a license through a dynamic group. Also, though cloud security groups are fully supported, mail-enabled security groups and role-assignable groups are not supported.
•
To assign a license through an on-premises group, you must have installed and configured an agent and added the domain that contains the group. For details, see Support for hybrid environments .
To assign a license
1
In the left navigation panel, select Licenses | Users and click the Assign Licenses tab.
The displayed list of users shows the licenses that users already have and whether each license is assigned through a group or directly. This list also identifies users that have “No assigned license”.
* 
TIP: To see details about the user licenses that were assigned through a group, click the links for the groups listed in the Assignment Type column. A details panel shows the groups through which the license is assigned and the assignment origin for each group.
2
Select check boxes beside the display names of users to which you are assigning a license.
If you want, you can export the list of selected users to a .csv-format file by clicking EXPORT SELECTION AS CSV.
3
Click Assign to Selected Users.
4
In the Assign License dialog, select the following:
•
location
•
license to be assigned
•
assignment type (direct or group).
•
If you are assigning the license through a group, select the group name.
NOTE: If you select a group but get the message “There is no supported group with the selected license in this tenant”, it means that Licenses could not find a security group that has the selected license.
5
Select the check box beside Yes, I want to assign this license to the selected users and click Assign.

The Job Status page opens so that you can see the status of the assignment and any error information about the job. A message displays on the Job Status page that indicates your license assignment job has been initiated. Initially the Job Status column will display Pending.

To see the most updated status, click Refresh Job Status to refresh the page.

Reclaiming a license from a user

You might want to reclaim a license from a user if the user goes on temporary leave, has licenses with duplicate services, or has left the company.

You can reclaim a license that was assigned directly or through a group. The following considerations apply:

•
You can only reclaim licenses from users within a single tenant in a single job. Once you select a user license, all licenses assigned to users in other tenants are unavailable for selection in that session.
•
For licenses assigned through a group, you can only reclaim licenses that were assigned through a cloud group. You cannot reclaim a license that was assigned through a dynamic group.
•
When you reclaim a license assigned through a group, the user is removed from the group. If other licenses were assigned through that group, the user will lose access to those licenses as well.
To reclaim a license
1
In the left navigation panel, select Licenses | Users and click the Reclaim Licenses tab.
The displayed list shows users and the licenses that are available to be reclaimed.
2
In the License name column, select the check boxes beside the names of the licenses that you are reclaiming.
You can only select licenses that belong to users that are in the same tenant.
If you want, you can export the list of selected licenses to a .csv-format file by clicking EXPORT SELECTION AS CSV.
3
Click Reclaim Selected Licenses.
4
In the Reclaim Licenses dialog, review the information about the users and the licenses to be reclaimed.
5
Select the check box beside Yes, I want to reclaim these licenses from the selected users and click Reclaim.

The Job Status page opens so that you can see the status of the license reclamation and any error information about the job. A message displays on the Job Status page that indicates your license reclamation job has been initiated. Initially the Job Status column will display Pending.

To see the most updated status, click Refresh Job Status to refresh the page.

About the Job Status page

The Job Status page allows you to see whether a license assignment job or reclamation job has completed successfully or failed and any error information. When you click the Job Status tab, the page opens showing results for the last 7 days by default. You can change to the time period to show job statuses for the last 30 days, 60 days, 90 days, or any time.:

You can add filters to refine the results. For example, you could filter by job creator to see all the jobs that were created by one user, or you could filter by job type to see only the License Assignment jobs.

If you select EXPORT AS CSV, the content of the Job Status page (including hidden and insertable fields) is exported to a .csv file named JobStatus.csv.

Why jobs might fail

You might see a job failure message if you have selected more users to which you want to assign a license than there are available licenses.

Another reason that job might fail would be if you had assigned a license to a user but the user already has that license.

About Access Control

When you add a user to an organization, you can also assign one or more On Demand roles. The role assignment determines what permission level a user has and ultimately, what tasks the user can perform. Assigning roles and setting user permissions is referred to as access control. To access you must have the role License Management Administrator.

For more information, see the “Adding Users to an organization” section in the On Demand Global Settings User Guide.

For specific details about adding a user to a role for license assignment and reclamation activities, see To add a user to the License Management Administrator role in the Users page .

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