Nova Current - Reporting Security Guide

Operational monitoring

Nova Reporting internal logging is available to Quest Operations and Nova Reporting development teams during the normal operation of the platform. Some customer or Personally Identifiable Information (PII) data (e.g. error messages reporting user names or email addresses, etc.) can become a part of internal logging for troubleshooting purposes.

Production Incident Response Management

Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure any degradation of the service is promptly identified and resolved. Nova Reporting relies an Azure infrastructure and as such, is subject to the possible disruption of these services.

·Azure services status page is available at https://azure.microsoft.com/en-ca/status/

·AWS status page is available at https://status.aws.amazon.com/

Customer measures

Nova Reporting security features are only one part of a secure environment. Customers must implement their own security practices when proceeding with data handling. Special care needs to be given to protecting the credentials of the Microsoft Entra tenant global administrator accounts and Office 365 tenants global administrator accounts.

Quest creates software solutions that make the benefits of new technology real in an increasingly complex IT landscape. From database and systems management, to Active Directory and Office 365 management, and cyber security resilience, Quest helps customers solve their next IT challenge now. Around the globe, more than 130,000 companies and 95% of the Fortune 500 count on Quest to deliver proactive management and monitoring for the next enterprise initiative, find the next solution for complex Microsoft challenges and stay ahead of the next threat. Quest Software. Where next meets now. For more information, visit www.quest.com.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.
 

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

· Submit and manage a Service Request

· View Knowledge Base articles

·Sign up for product notifications

· Download software and technical documentation

· View how-to-videos

· Engage in community discussions

· Chat with support engineers online

·View services to assist you with your product